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Here at SMM we pride ourselves in following industry standards & an agile development, project management & estimation process in delivering innovative business solutions based on information and communications technology (ICT). We've created & run mission-critical ICT systems and manage products, services and solutions for online casinos, digital advertising agencies, parastatals, public sector organisations and medium-sized companies.

Here are a few highlighted applications that we have on hand:

Call Centre Solutions

Some of the high level features include:

• Inbound enquiries and outbound contacts – by email, fax, chat, SMS or phone
• Interactive Voice Response (IVR)
• Skills based Routing
• Real-time monitoring
• Agent Quality Management
• Microsoft Outlook and OCS integration
• CRM application integration
• Call Recording

Security and Fraud Detection Systems.

The Fraud Detection service reduces the amount of risky customers opening accounts at your business. This enables the business in identifying risky customer applications to be held for further review by some agents. The Fraud Detection service is used to identify fraud in online e-commerce transactions, affiliate referrals, surveys, and account logins and signups.

CMS Cross platform E-Book/E-Book Reader.

This is a funky CMS tool where you can publish any content as an e-book/magazine onto Web, Mobile device (Tablets & Mobile handsets) with ease.

ZA CRM Application

CRM, or Customer Relationship Management, is a company-wide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and interaction. The CRM App gives you the facility to add new customers, Manage Customers, add and Manage Projects, add and Manage Leads, add and Manage Quotations, add and Manage Appointments, add and Invoice, add and Support Ticket Management and Many More. You can send invoice or quotation to your customer in either simple HTML or PDF Mode

ZA BULK Email/SMS

We developed this tool to allow organizations to deliver Emails and SMS at high speed to subscribers. It is completely web based and provides all the functionality for users to fully manage their marketing campaigns. You use your own servers and ISP. Everything you need is online and there is nothing to download.

The ZA BULK Email/SMS software comes with an abundance of user-friendly features. With our software, you will receive full stats reporting of how many people viewed your email message, how many people click through from your email message, and how many people opted out from receiving future mailings.

We make email marketing easy. What we offer is a web based platform that is specialized for small to large volume marketing campaigns. Official Email Marketing is the ideal solution for mounting any email marketing campaign. The official email marketing can-spam compliant email software system will allow you to focus on your marketing campaigns and not on the resources of deploying messages, and the legalities behind it. The ZA BULK Email/SMS Software will send your emails 100% Can-Spam compliant and hassle free.

This is just a few of our out of the box Web & Desktop solutions we house.

For more detailed products list & info or RFQ “get in touch with us”